If you have received a tracking number from DPD you can use this link to follow your parcel:
We aim to deliver all orders the next working day (to British Main Land excluding Scottish Highlands) but we ask that you allow two working days. If your order does not arrive in this time please contact us:
Tel: 01438 861 900
Our couriers are DPD.
Parcels are collected from us between 4.30 and 5pm Mon-Fri. We will try and get all orders out the same day but to be sure we ask that you order before 4pm.
Deliveries to British Mainland areas should arrive the next working day. Deliveries to off-shore areas, the Scottish Highlands and Ireland will take two working days. Our couriers are normally very reliable but we ask that you allow an extra day in case of any problems.
If you have provided us with an email address, DPD will notify you when they have received record of your shipment and for most areas they will also provide a 1hr delivery slot when your parcel should arrive.
A signature is not required if you have provided us with a safe place where the driver can leave your parcel for you.
The Royal Mail 1st Class service:
We use the Royal Mail for all light weight orders
No signature is required.
You may request our £5 courier delivery option if you would prefer.
Please order by 3.00pm to ensure same day dispatch.
For delivery outside of the UK please see our International Page
Delivery is free on orders over £100
Royal Mail Postage (to UK only):
Dog Products £2.95
UK Next Working Day £ 5.00
UK Next Working Day Before Noon £10.00
UK Saturday Delivery £15.00
Off-Shore £ 8.50