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Terms and Conditions

Nupafeed UK are the official distributors of Nupafeed products in the UK.

 

Nupafeed UK is an official trading name of Winstons Supply Company Ltd.

Registered in England and Wales No. 4287456

 

Registered office:

Gardners Farm,

Gardners End,

Ardeley,

Stevenage,

Hertfordshire,

SG2 7AR

 

If you have any queries, please contact us at the above address, or email us at administrator@nupafeed.net

 

 

Shipping and Handling

 

For full delivery information please see our Delivery Page

 

Please note that we are not able to guarantee next working day delivery. We will do our best to ensure that your parcel is delivered as swiftly as possible but please allow 3 days for UK deliveries, from the time of dispatch, in case of problems.

 

We aim to process orders within 24hours, excepting over weekends and bank holidays when orders will be processed on the next regular working day.

 

For overseas delivery, please contact us for a quote on price and estimated delivery time.

 

 

Ordering and Payment

 

Ordering is simple; you can either use our secure online shop, or contact us by phone. If you are unsure of what to order, please contact us and we will do our best to give you all the advice you need.  

 

We require payment in full ahead of dispatch.  

 

If you are paying by card, we accept: Visa, Visa Electron, Delta, Mastercard, Switch/Maestro, American Express, Solo, JCB

 

If you would prefer to pay by cheque or postal order, please use the above address to provide us with full payment, and be sure to include the following information:

Full name

Telephone number

Delivery and invoice address

Email address if you wish to receive delivery updates by email

What you would like to order

 

Please check our Price List to ensure that you have the correct prices for products and delivery.

 

 

Cancellations and Returns

 

We will do our best to ensure that you are happy with every purchase that you make, but we understand that there may be occasions when you need to return an item.

 

You have the right to cancel any purchase within 7 working days of receipt of your order. The total of your invoice will be refunded in full as soon as possible but we will not cover the cost of return. Your order must be returned to us in the condition in which you received it. Nupafeed UK will not accept cancellation once the goods have been opened, used or damaged after receipt.

 

If for any reason the goods are faulty when you receive them, Nupafeed will either:

a) replace the item free of charge

b) refund the price paid by the buyer

c) agree a reduced price or alternative compensation with the buyer.

 

If you receive faulty items, please provide us with photographic evidence of the damage. Whether or not we need the item to be returned will depend on the nature of the damage and the agreement made between Nupafeed UK and the buyer in each individual case.

 

Nupafeed UK will cover the cost of returning goods if the order has been damaged in transit or if incorrect item(s) have been delivered. If you are unable to use the product due to an unsatisfactory delay in delivery, we will cover the cost of returning the goods only if we are responsible for the failure to deliver. Nupafeed UK are not responsible for delays caused by bad weather, an inability to contact the buyer/recipient when necessary, or when the courier is not able to gain a signature or safely leave your parcel.

 

 

Changing Your Order

 

Please note that we dispatch items on a same working day basis, so please contact us as soon as possible if you wish to change your order in any way. As long as the parcel has not yet gone out for delivery, then we are able to update your order in any way you would like, including changes to delivery information.

 

Unfortunately, once your parcel has been dispatched we are unable to make alterations. Please either place an additional order, or if necessary contact us so that we can cancel delivery and agree a solution.

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